Hiring a Head of Programs and Client Services

Written by

Isabel Farchy


December 28, 2018

Take leadership in a fast growing charity,

changing creative industries and opportunities for young people from low-income backgrounds

About Creative Mentor Network

Creative Mentor Network’s mission is to support as many young people from low-income backgrounds into creative jobs as possible and we have a range of services to facilitate this.

We work with schools across the London to connect talented 16-24 year olds from low-income backgrounds with those working in the creative industries, who mentor them, and support them into jobs.

Since 2014, we have supported 325 young people from low-income backgrounds into careers in the creative industries. Our partners include Sony Music, Sky, Soho House and many more! 80% of young people are now working in the creative industries.

You’ll be at the heart of a startup that is genuinely making a difference to young people’s lives. This role is a unique opportunity to use your commercial skillset to help build an organisation with a social impact.

The role & responsibilities

We need a powerhouse who will work alongside the Founder and CEO, Isabel Farchy, to scale our work, within London and nationwide. This is a management position.

Client services:

  • Create long-term, trusting partnerships with our clients in the creative industries to grow their involvement with CMN
  • Be the lead communicator with partners to deliver exceptional customer service

Program delivery:

  • Manage delivery of the services with the support of schools’ team and the freelance Associate Mentor Trainers
  • Line manage CMN’s programme team to ensure the organisation meets and exceeds KPIs
  • building our schools’ database
  • recruiting high quality candidates
  • delivering high quality customer service to mentors
  • ensuring graduates from our programme enter jobs in the creative sector
  • Manage delivery costs and resources of all programs, creating efficiency as we scale

New business:

  • Attend pitches and negotiate comfortably and with confidence
  • Strengthen existing partner relationships, renew partnerships and upsell additional services to ensure we meet and exceed quarterly and annual KPI’s and sales targets
  • Support the Founder to generate leads and foster new partnerships with HR, L&D & CSR teams of FTSE 250 companies


  • Innovate the CMN product offering to effectively engage more industry partners and increase impact
  • Influence CMN evolution, sharing recommendations with Isabel, the Founder and the Board of Trustees

About you

We are looking for a dynamic leader from an a client services role, who is fired up to use their experience to make a difference. The right person will be…

  • Commercially focused, with a track record of over-delivering sales targets
  • Brilliant at line management and getting the best out of those around you
  • Friendly, personable and confident, to build strong partnerships with clients
  • An excellent salesperson, able to win every pitch and over-deliver our sales targets
  • Highly organised with a proactive approach to improving processes
  • Passionate about diversity and inclusion issues
  • Comfortable working in a startup environment, taking ownership and seeing what needs to improve

This is a full-time, permanent role.

Start date: ASAP    

Salary: £25,000-35,000 depending on experience, and Soho House membership

Deadline: We want to find the right person as soon as possible. There’s no official deadline but we will begin interviewing as soon as applications start coming in.


Please send a CV and cover letter of no longer than 500 words to isabel@creativementornetwork.org

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